Faq's

We have step-by-step instructions for managing all things subscriptions here:

• Adding a product to your subscription
• Changing/ Swapping out a product on your subscription
• Canceling your subscription
• Skipping or changing a delivery date on your subscription

Customers can manage their subscriptions, along with payment method, by accessing their Customer Portal. If they need assistance logging into their accounts, they can use what we call the "get access link" that we add to your store's theme. This can be found in your store's login page https://copinaco.com/account/login They can also simply log in to the accounts they have on their store, and they should be able to see a "Manage Subscriptions" link that will take them to the customer portal. An overview of actions customers can take can be found here: https://support.rechargepayments.com/hc/en-us/categories/360000578374-Customers I hope this helps! Please let us know if you have any further questions.